Legal

PRIVACY POLICY

1. WHO ARE WE?

Suspension Center GmbH (hereinafter SC), Gurnigelstrasse 11, 3132 Riggisberg, Tel: +41 (0) 31 809 30 20, info@scenter.ch is responsible for the data processing described in this privacy policy, unless otherwise stated in individual cases.

2. WHAT DATA DO WE PROCESS?

We process various categories of data about you, with current and possibly previous information if details change. The main categories are as follows:

TECHNICAL DATA

When you use our website (including the online shop and order processing service; together "Website"), we collect your device's IP address and other technical data to ensure the functionality and security of these services. This includes logs recording the use of our systems.

REGISTRATION DATA

Certain services (e.g., the shop and order processing service) can only be used with registration. You must provide certain information, and we collect data about the use of the service.

COMMUNICATION DATA

When you contact us through the contact form, email, telephone, mail, or other means of communication, we record the data exchanged between you and us, including your contact details and the metadata of the communication.

MASTER DATA

Master data refers to the basic information we need in addition to contract data to process our contractual services, such as name, contact details, and information about your role and function, your bank details, and customer history.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

We process your data particularly for the following purposes:

  • In connection with communication with you, particularly to respond to inquiries and exercise your rights, and to contact you for follow-up questions.
  • For the establishment, management, and execution of contractual relationships.
  • To comply with laws, directives, and recommendations from authorities and internal regulations ("Compliance").
  • For purposes of our risk management and as part of prudent business management, including business organization and development.

4. ON WHAT BASIS DO WE PROCESS YOUR DATA?

Where we ask for your consent for certain processing, we will inform you separately about the relevant purposes of the processing. You may withdraw consent at any time by written notice (by post) or, unless otherwise specified or agreed, by email to us, with effect for the future.

Once we receive notification of your consent withdrawal, we will no longer process your data for the purposes you originally agreed to, unless we have another legal basis for doing so.

5. TO WHOM DO WE DISCLOSE YOUR DATA?

In connection with our contracts, website, services and products, our legal obligations, or otherwise to protect our legitimate interests, we also transfer your personal data to third parties, particularly to the following categories of recipients:

SERVICE PROVIDERS

We work with service providers in Switzerland and abroad who process data about you on our behalf or in joint responsibility with us, or who receive data about you from us under their own responsibility.

CONTRACTUAL PARTNERS INCLUDING CUSTOMERS

This primarily refers to customers and other contractual partners of ours, as this data transfer results from these contracts. If you work for such a contractual partner, we may also transfer data about you to them in this context.

AUTHORITIES

We may disclose personal data to offices, courts, and other authorities in Switzerland and abroad if we are legally obligated or entitled to do so, or if this appears necessary to protect our interests.

6. IS YOUR PERSONAL DATA TRANSFERRED ABROAD?

As explained in Section 5, we disclose data to other parties. These are not only located in Switzerland. Your data may therefore be processed in Europe; in exceptional cases, in any country in the world.

7. HOW LONG DO WE PROCESS YOUR DATA?

We process your data as long as required by our processing purposes, legal retention obligations, and our legitimate interests in processing for documentation and evidence purposes, or as long as storage is technically necessary. If there are no legal or contractual obligations to the contrary, we delete or anonymize your data after the storage or processing period expires as part of our regular processes.

8. HOW DO WE PROTECT YOUR DATA?

We take appropriate security measures to maintain the confidentiality, integrity, and availability of your personal data, to protect it against unauthorized or unlawful processing, and to counter the risks of loss, accidental alteration, unwanted disclosure, or unauthorized access.

9. WHAT RIGHTS DO YOU HAVE?

Applicable data protection law grants you the right to object to the processing of your data under certain circumstances, particularly for direct marketing purposes, profiling carried out for direct advertising, and other legitimate interests in processing.

To facilitate your control over the processing of your personal data, you have the following rights in connection with our data processing, depending on the applicable data protection law:

  • The right to request information from us about whether and what data we process about you;
  • The right to have data corrected if it is incorrect;
  • The right to request deletion of data;
  • The right to receive certain personal data in a common electronic format or to have it transferred to another controller;
  • The right to withdraw consent, insofar as our processing is based on your consent.

10. DO WE USE ONLINE TRACKING?

On our website, we use various techniques that allow us and third parties we engage to recognize you during your use and potentially track you across multiple visits.

GOOGLE ANALYTICS

The provider of the "Google Analytics" service is Google LLC. Google Ireland Ltd. is responsible for GDPR and DSG purposes (both "Google"). Google tracks visitor behavior on our website through performance cookies and creates reports for us about website usage.

GOOGLE ADS

We use Google Ads Conversion to draw attention to our offers through advertisements ("Google Ads") on external websites. We can determine how successful individual advertising campaigns are.

REMARKETING

We also use the remarketing function of the Google Ads service. This allows us to show interest-based advertising to users of our website on other websites within the Google advertising network.

11. CAN THIS PRIVACY POLICY BE CHANGED?

This privacy policy is not part of a contract with you. We may adjust this privacy policy at any time. The version published on this website is the current version.

Last updated: 10.12.2024